How long does it take for orders to be delivered?
You will find the indicative delivery times provided by the carriers we work with on our delivery page or by clicking here.
How much will it cost to get my order shipped?
For complete transparency, your shipping costs are automatically calculated based on the selected products and the country of delivery. All you need to do is add the products you want to your basket and then click on it, at the top right of the store page. You will then land on the Shopping-cart summary page where your shipping costs will be estimated based on the country of delivery.
For a delivery within the EU, will I have to pay any duties or taxes?
No. You will not have to pay any additional taxes or import fees.
For a delivery outside the EU, will I have to pay any duties or taxes?
This is a possibility. Deliveries made outside of the European Union may be subject to customs duties or import taxes. The amount of such duties and taxes vary by country and by type of products. As we are unable to keep track of them all, we recommend that you contact your country's customs office if you want more information on this. Unfortunately, if your delivery requires the payment of additional fees or customs charges, they will be at your own expense.
Deliveries to Australia & New Zealand.
Unfortunately we cannot ship orders to Australia or New Zealand. These countries have specific bicycle helmet standards which the Plixi currently does not comply with.
Our delivery methods
To deliver products you order on our website, we work with several shipping companies. You will find below information about these carriers and their associated delivery times.
Metropolitan FranceColissimo Relay Point2 - 3 days
| DESTINATION | CARRIER | DELIVERY TIME AND INFOS * | TRACKING |
| Metropolitan France | La Poste | 3 days | |
| Overseas France | La Poste | 4 - 7 days | |
| International | La Poste | Varies by country | |
| Metropolitan France | Colissimo | 2-3 days | |
| Overseas France | Colissimo | 5 - 7 days | |
| Metropolitan France | Colissimo relay point | 2 - 3 days | |
| World (except France) | Fedex Express | 2 - 6 days | |
| DESTINATION & CARRIER | DELIVERY TIME * | TRACKING |
| Metropolitan France La Poste |
3 days | |
| Overseas France La Poste |
4 - 7 days | |
| International La Poste |
Varies by country | |
| Metropolitan France Colissimo |
2-3 days | |
| Overseas France Colissimo |
5 - 7 days | |
| Metropolitan France Colissimo Relay Point |
2 - 3 days | |
| World (except France) Fedex Express |
2 - 6 days | |
* indicative delivery times provided by the carrier
International shipments and customs duties
Every order delivered within the EU will not be subject to any customs duties or additional taxes.
However, deliveries made outside the European Union may be subject to customs duties or import taxes. The amounts of such duties and taxes vary by country and by type of product. As we are unable to keep track of them all, we recommend that you contact your country's customs office if you want more information on this. Unfortunately, if your delivery requires the payment of additional fees or customs charges, they will be at your own expense.