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Why a folding helmet?
One of the main reasons cyclists do not wear a helmet is because they are so difficult to transport when not in use. To overcome this issue and make helmet use much more convenient, Overade designed the Plixi.
How do I fold and unfold my foldable Plixi helmet?
The packaging of your helmet contains an owner's manual explaining the 3 very simple and quick steps you need to go through to do this. Folding and unfolding is intuitive and only takes a few seconds. You can also view our video tutorial by clicking here.
Before use, please make sure the helmet is locked into the unfolded position. You should hear a "click" at the end of the last unfolding step.
How much space will my foldable Plixi helmet actually allow me to save?
The volume of your helmet is reduced threefold, meaning it can be easily tucked away in a small handbag or backpack. The size of the Plixi when it is folded is approximately 21 x 16 x 11 cm.
What kinds of materials are my foldable Plixi helmet made of?
As is the case with many bicycle helmets, the outer shell is made of ABS while the interior is made of polystyrene, which is designed for shock absorption.
How can I make my foldable Plixi helmet even more comfortable?
A set of fitting pads is already placed inside of your helmet. If you wish to improve your comfort, you will find 2 additional sets of foam pads of various thicknesses in the packaging. You simply need to replace them by following the instructions contained in the owner's manual.
If you've bought a Plixi FIT, it comes with an adjustable fit system especially designed for our helmet plus lockable dividers permitting you to get the best comfort ever.
How do I select a foldable Plixi helmet that is the right size?
The Plixi is available in 2 sizes: S-M and L-XL. To help you make the right choice, we recommend that you check our size guide, which you can also find by clicking here. Note that a bicycle helmet should be adjusted without tightening it excessively, so that it won't bother you.
Does my foldable Plixi helmet protect me as much as well as a conventional helmet?
Yes. It is certified using the same methods as any other helmet. The Plixi therefore complies with the same safety standards as other conventional bicycle helmets. This means that it is just as sturdy and protects just as well.
What standards does my foldable Plixi helmet comply with?
The Plixi complies with Europe's EN1078 safety standard, dedicated to bicycle, kick scooter, skateboard and rollerblade helmets. This is Europe's leading standard in terms of bicycle helmets.
Can my foldable Plixi helmet be used for anything else?
Yes. The exact title of the standard that the Plixi complies with is: "helmet for pedal cyclists and for users of skateboards and roller skates". As such, you can use the Plixi for all types of cycling (such as electric bikes) as well as for rollerblading, skateboarding and kick scooting.
Who is the foldable Plixi helmet designed for?
The Plixi can be used by all bike riders, regardless of the types of bikes they use. Nevertheless, urban cyclists are the ones who will benefit the most from the added value offered by its compactness when folded.
How do I attach my visor to the foldable Plixi helmet?
On the back of your visor's packaging, you will find explanatory pictures which display the successive steps required to install your visor on the helmet. You will find these diagrams as well as a video tutorial by clicking here. Also, please note that you can leave the visor on your Plixi helmet even when it is folded.
Do the Plixi visors come in different sizes?
No. The visors only come in one size, and can be used on both S-M and L-XL helmets.
How do I attach my cover to the foldable Plixi helmet?
On the back of your visor's packaging, you will find explanatory pictures which display the successive steps required to install your visor on the helmet. You will find these diagrams as well as a video tutorial by clicking here. Also, please note that you can leave the visor on your Plixi helmet even when it is folded.
Do the Plixi cover come in different sizes?
Yes. a S-M cover will be suitable for a S-M size Plixi and a L-XL cover for a L-XL size Plixi.
How long does it take for orders to be delivered?
You will find the indicative delivery times provided by the carriers we work with on our delivery page or by clicking here.
How much will it cost to get my order shipped?
For complete transparency, your shipping costs are automatically calculated based on the selected products and the country of delivery. All you need to do is add the products you want to your basket and then click on it, at the top right of the store page. You will then land on the Shopping-cart summary page where your shipping costs will be estimated based on the country of delivery.
For a delivery within the EU, will I have to pay any duties or taxes?
No. You will not have to pay any additional taxes or import fees.
For a delivery outside the EU, will I have to pay any duties or taxes?
This is a possibility. Deliveries made outside of the European Union may be subject to customs duties or import taxes. The amount of such duties and taxes vary by country and by type of products. As we are unable to keep track of them all, we recommend that you contact your country's customs office if you want more information on this. Unfortunately, if your delivery requires the payment of additional fees or customs charges, they will be at your own expense.
Deliveries to the USA, Australia, New Zealand and Germany
Unfortunately we cannot ship orders to the USA, Australia or New Zealand. These countries have specific bicycle helmet standards which the Plixi currently does not comply with.
What payment methods do you accept?
We accept payment by credit card (Visa, MasterCard) and PayPal transfers.
Are payments on the website secured?
Yes. Credit card payments are processed using secure transactions provided by our bank (BNP Paribas) and conducted directly on our bank's payment server. As such, neither we nor the host of our website have access to information regarding your method of payment. As for transfers made via PayPal, please note that this company never shares your bank details with us.
How do I return a product that does not suit me?
You have fourteen days to return a product to us after receiving your order. To do this, you must go to the "My account> Order history and details" section and select the product you want to return within the relevant order. Next, click on the Generate a return button, at the bottom of the page in order to submit your return request. Once the product return has been accepted by us, you will have access to a return label. It must be printed and attached to the product, which must be sent back in its original packaging and condition to the address displayed on the return label. Return shipping costs will be at your expense.
How do I contact customer service?
We can be contacted:To deliver products you order on our website, we work with several shipping companies. You will find below information about these carriers and their associated delivery times.
| DESTINATION | CARRIER | DELIVERY TIME AND INFOS * | TRACKING |
| Metropolitan France | La Poste | 3 days |   |
| Overseas France | La Poste | 4 - 7 days | |
| International | La Poste | Varies by country | |
| Metropolitan France | Colissimo | 2-3 days | |
| Overseas France | Colissimo | 5 - 7 days | |
| World (except France) | Fedex Express | 2 - 6 days | |
| DESTINATION & CARRIER | DELIVERY TIME * | TRACKING |
| Metropolitan France La Poste | 3 days | |
| Overseas France La Poste | 4 - 7 days | |
| International La Poste | Varies by country | |
| Metropolitan France Colissimo | 2-3 days | |
| Overseas France Colissimo | 5 - 7 days | |
| World (except France) Fedex Express | 2 - 6 days | |
* indicative delivery times provided by the carrier
Every order delivered within the EU will not be subject to any customs duties or additional taxes.
However, deliveries made outside the European Union may be subject to customs duties or import taxes. The amounts of such duties and taxes vary by country and by type of product. As we are unable to keep track of them all, we recommend that you contact your country's customs office if you want more information on this. Unfortunately, if your delivery requires the payment of additional fees or customs charges, they will be at your own expense.
A bike helmet only offers adequate protection if it is properly adjusted. With this in mind, please choose the size that best fits your head and will be most comfortable.
To do this, it is best to measure your head circumference at the forehead level (where the diameter is largest), approximately 2.5 cm above your eyebrows and ears, with the help of a flexible measuring tape, as indicated below. If you do not have a flexible measuring tape, use a string or a shoelace which you will then be able to measure afterwards.
Various payment methods are available for your purchases in our online shop. They have been selected because they are efficient, reliable and simple.
These are the most common and most used credit cards. At the time of your purchase, if you choose to pay by credit card, you will be asked to provide:
1- your credit card number
2- its expiration date
3- the security number (last 3 digits of the number on the back of your card)
PayPal is a secure online payment solution that allows you to pay in our shop by sending us an email address instead of your bank details. What are the benefits of using PayPal?
1- You can make purchases without disclosing your bank details to a third party.
2- Payments are sent via a basic email address.
3- PayPal uses one of the market's leading encryption technologies.
4- PayPal is used in over 55 countries and regions worldwide.
Here are a few key items that enable us to secure your payments in our online shop.
Payments made in www.overade.com/shop are securely processed by BNP Paribas via their Merc@net service. Merc@net is a service which enables us to provide a remote secure payment system that accepts credit cards. The system's security is primarily based on the use of SSL encryption and online data transfer technology as well as a systematic authorisation request regardless of the transaction amount.
Please note that if you choose to pay by credit card, Overade will not, under any circumstances, have access to any of the bank details that you submit via the interface of our bank, BNP Paribas. In other words, we never collect any bank details, whether temporarily or permanently.
3DSecure is referred to as "Verified by VISA" by the VISA company and "SecureCode" by MasterCard. Due to this, you may see these logos during your checkout process. 3DSecure is a payment securing system that is exclusive to credit card purchases. It ensures that the owner of the card is indeed the one making the online purchase. To achieve this, additional information is requested from him/her to validate the payment. Each bank is free to choose its own method of authentication, but such information may consist of a password, a PIN code received by text message, a date of birth, etc.
